Organisation:

Multicultural Health Communication Service NSW

Guidelines for health staff to assist them in producing multilingual health information. NSW-based resource.

Format:

Web-based PDF

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.mhcs.health.nsw.gov.au/mhcs/subpages/material/guidelines.pdf

Organisation:

Multicultural Health Communication Service NSW

Guidelines for checking translation work, to assist health staff in ensuring the quality of written translated health information. Part 1 is for health staff, and discusses the process and rationale for checking health translations, and suggested steps to follow for anyone organising and costing a checking project. Part 2 is for checkers and outlines seven steps to follow when checkers are asked to review and report on a translation.

Format:

Web-based PDF

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.mhcs.health.nsw.gov.au/mhcs/subpages/material/steps.pdf

Organisation:

Centre for Culture, Ethnicity and Health

A list of resources relating to health in culturally and linguistically diverse communities. Not cancer specific. Includes resources relating to cultural competency and communicating with clients with low English proficiency.

Format:

Web-based PDF

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.ceh.org.au/resources/resbyceh.html

Organisation:

Department of Human Services, Victoria

Online directory links to online multilingual health resources from government departments, peak health bodies, hospitals, community health centres and welfare agencies. Health practitioners who work with culturally and linguistically diverse communities can use this directory to find reliable translated health information. Search by topic, by language, or both. Search results will include an English summary of the information, a link to a complete English language version and a link to information in the requested language.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.healthtranslations.vic.gov.au/bhcv2/bhcht.nsf

Organisation:

South Eastern Sydney Area Health Service

This directory includes health care practitioners who speak languages other than English. All practitioners are located in Sydney's south eastern metropolitan area.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.sesahs.nsw.gov.au/intermulticult/resources/directories/2003_dir/final/health_care_pract/index.htm

Organisation:

Multicultural Health Communication Service NSW

Catalogue of health information resources in 35 community languages – grouped by subject area. Includes resources relating to different cancer types. Catalogue is free to access but resources identified in the catalogue may have a cost associated with them.

Format:

Web-based PDF

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.mhcs.health.nsw.gov.au/mhcs/resources.html#catalogue

Organisation:

South Eastern Sydney Area Health Service

This directory contains a list of key community organisations that provide services to culturally and lingustically diverse communities. NSW specific.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.sesahs.nsw.gov.au/intermulticult/resources/directories/2003_dir/final/community_orgs/index.htm

Organisation:

State Government of Victoria

This directory links to online multilingual health resources from government departments, peak health bodies, hospitals, community health centres and welfare agencies. Includes 37 resources on cancer.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.healthtranslations.vic.gov.au/bhcv2/bhcht.nsf/PresentEnglishResource?Open&x=&s=Cancer

Organisation:

Centre for Culture, Ethnicity and Health

The Library Catalogue contains over 11,000 specialised items on subjects relating to culture, ethnicity and health. These items include books, journal articles and videos that are housed in the specialist library collection, plus online documents produced both by CEH and other agencies in the health and multicultural sectors which can be downloaded most commonly in PDF or viewed as HTML pages in other websites.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.ceh.org.au/resources/howto.html

Organisation:

Diversity Health Institute

Web-based directory of translated resources. Includes a list of cancer information resources.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.dhi.gov.au/clearinghouse/results.aspx?BU=http%3A//www.dhi.gov.au/clearinghouse/default.htm
&TN=Resource&QY=find%20%28Subject%20%3DCancer%29&RF=Resources_webshort&DF=Resources
_Weblong&MQ=multiple_default&MR=10&NP=2&RL=0&DL=0&XC=&ID=&AC=QBE_QUERY

Organisation:

American Cancer Society

Directory of cancer education materials in different languages. Developed in the USA but includes information produced by other countries. Allows searches by cancer type, language, developing agency and topic.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancer.org/acmmain/(zv33dfmbcwd34155s5meuj55)/DefaultACS.aspx

Organisation:

Tufts University Hirsh Health Sciences Library and the South Cove Community Health Center, USA

Directory of multilingual consumer information resources about cancer produced in the USA and other countries.

Format:

Website - information

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://spiral.tufts.edu/topic.html#cancer

Organisation:

The Cancer Council Victoria

Multilingual consumer information about different cancer topics. Also includes details of The Cancer Council Victoria Multilingual Cancer Phoneline. Resources are available as web-based PDF files and as printed brochures.

Victorian focus.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.cancervic.org.au/other_languages

Organisation:

The Cancer Council NSW

Multilingual resources for consumers on different cancer topics as well as telephone support and community workshops. Resources are available as printed brochures as well as web-based information.

NSW focus.

Format:

Website - information

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.cancercouncil.com.au/editorial.asp?pageid=1999

Organisation:

BreastScreen Queensland

Comments:

Multilingual fact sheets about the BreastScreen program. Also available as printed information leaflets.

Queensland focus.

Format:

Website - information

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

Country of Origin:

Australia

URL:

http://www.health.qld.gov.au/breastscreen/information/non_english.asp

Organisation:

BreastScreen South Australia

Multilingual fact sheets about the BreastScreen program. Also available as printed information leaflets.

South Australian focus.

Format:

Website - information

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.breastscreensa.org.au/

Organisation:

BreastScreen New South Wales

Multilingual fact sheets about the BreastScreen program. Also available as printed information leaflets. Includes posters and business cards.

NSW focus.

Format:

Website - information

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.bsnsw.org.au/resources/nesb.htm

Organisation:

BreastScreen Victoria

Multilingual fact sheets about the BreastScreen program. Also available as printed information leaflets.

Victorian focus.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.breastscreen.org.au/

Organisation:

BreastScreen WA

Multilingual fact sheets about the BreastScreen program. Also available as printed information leaflets.

Western Australia focus.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.breastscreen.health.wa.gov.au/languages/index.cfm

Organisation:

Australian Government Department of Health and Ageing

Range of multilingual consumer information resources about the bowel cancer screening program. Includes invitation letters, information booklets and FOBT instructions.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancerscreening.gov.au/internet/screening/publishing.nsf/Content/multilingual-information-1

Organisation:

Australian Government Department of Health and Ageing

Multilingual information for consumers about cervical cancer screening.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancerscreening.gov.au/internet/screening/publishing.nsf/Content/cv-lote-pap-cnt

Organisation:

NSW Cervical Screening Program

Multilingual fact sheet for consumers. Available in 28 languages. NSW focus.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.csp.nsw.gov.au/women/nesb/index.html

Organisation:

Palliative Care Council of South Australia

Multilingual versions of a flyer to assist people caring for someone with a terminal illness.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.pallcare.asn.au/language.php

Organisation:

Palliative Care Council of South Australia

Multilingual information for consumers about advanced care directives.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.pallcare.asn.au/language.php

Organisation:

National Breast and Ovarian Cancer Centre

Multilingual information resources about breast cancer symptoms, diagnosis and treatment. Also available as printed resources.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.breasthealth.com.au/earlydetection/multilingual.html

Organisation:

National Breast and Ovarian Cancer Centre

Multilingual fact sheet about risk factors and symptoms of ovarian cancer. Also available as printed leaflets.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.ovariancancerprogram.org.au/info/

Organisation:

Carers NSW

Multilingual fact sheets for carers, including information about Carers NSW, The seven habits of highly effective carers, Carer support groups and The impacts of a residential placement. 

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.carersnsw.asn.au/Default.html?/infosupport/translatedInfo.htm

Organisation:

National Comprehensive Cancer Network

Spanish translation of NCCN cancer information, including information about different cancer types as well as supportive care information.

Format:

Website - information

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.nccn.org/patients/patient_gls.asp

Organisation:

CanRevive

Cancer support organisation for people with cancer who speak Chinese. Provides a range of printed and DVD resources as well as telephone support and face to face support sessions.

NSW focus

Format:

Website - information

Target audience:

Consumers

Accessibility:

State/Territory focus

Cost:

Free of charge

URL:

http://www.canrevive.com/Webpages/resourcecentre.htm

Organisation:

Chinese Community Health Resource Center

In an effort to remove the stigma associated with cancer and to meet the needs of cancer patients and their families, Chinese Community Health Resource Center offers education information on cancer prevention, education, and management as well as providing services through collaboration with the American Cancer Society and other cancer-related organisations.

US-based information.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cchrchealth.net/en/programs/cancer_information_and_services.html

Organisation:

American Cancer Society

Spanish translation of American Cancer Society website information. Includes information about cancer treatment and support.

US-based resource.

Format:

Website - information

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancer.org/docroot/ESP/esp_0.asp

Organisation:

American Cancer Society

Multilingual general cancer information resources for consumers in Chinese, Vietnamese and Korean.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancer.org/docroot/ASN/ASN_0.asp

Organisation:

Canadian Cancer Society

Broad range of multilingual information resources for patients with cancer. Includes cancer-specific information as well as supportive care resources.

Canadian information.

Format:

Web-based PDF

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancer.ca/ccs/internet/standard/0,,3172_12947__langId-en,00.html

Organisation:

National Cancer Institute

Spanish translation of NCI cancer information resources for consumers.

US-based information.

Format:

Website - information

Target audience:

Consumers

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.cancer.gov/espanol

Organisation:

Centre for Culture, Ethnicity and Health

The Centre for Culture Ethnicity & Health (CEH) Education & Training service provides skills and knowledge development opportunities for Victorian health sector staff and organizations. The service aims to build the capacity of the health sector workforce to meet the needs of their culturally and linguistically diverse clients and communities. CEH training is guided by the principles of adult education and the social model of health and utilises frameworks and concepts that strengthen health promotion knowledge, skills, approaches and activities.

Format:

Training workshop

Target audience:

Multidisciplinary

Accessibility:

State/Territory focus

Cost:

Payment required - complete details

URL:

http://www.ceh.org.au/education/index.html

Organisation:

Diversity Health Institute

A national, web-based listing of education and training opportunities in multicultural health, including cancer-related opportunities. Find information on courses, workshops, seminars and train-the-trainer programs.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Not specified

URL:

http://www.dhi.gov.au/clearinghouse/Education.htm

Organisation:

Centre for Cultural Diversity in Ageing

This resource has been developed to guide and promote best practice standards of care that address cultural diversity across all levels of service design and delivery. It is a website with a range of resources – not cancer specific but includes resources relating to cultural competency as well as a glossary of aged care terminology in different languages.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.culturaldiversity.com.au/Resources/tabid/100/Default.aspx

Organisation:

National Health & Medical Research Council (NHMRC)

The NHMRC has developed this guide to help policy makers and managers with culturally competent policy and planning at all levels of the health system. The guide draws together evidence on programs for increasing cultural competence and research on influences and determinants of healthy living and environments, within culturally and linguistically diverse communities. It gives practical strategies for increasing cultural competency and where available, gives examples of evaluated programs at local level that aim to make a difference.

Format:

Web-based PDF

Target audience:

Health service administration

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.nhmrc.gov.au/publications/synopses/_files/hp19.pdf

Organisation:

South Eastern Sydney Area Health Service

A two-page information sheet for general practitioners working in South Eastern Sydney. It includes information and links to local multicultural and culturally-specific services.

Format:

Web-based PDF

Target audience:

General practice

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.sesahs.nsw.gov.au/publichealth/CancerControl/pdf/16MulticultCancer.PDF

Organisation:

Multicultural Mental Health Australia

Provides a range of resources and toolkits related to mental health and suicide prevention in multicultural communities.

Format:

Website - information

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.mmha.org.au/

Organisation:

Multicultural Mental Health Australia

The Cultural Awareness Tool (CAT) is a culturally aware approach to working with mental health consumers. The CAT is a practical guide which aims to provide guidance to primary care mental health practitioners in relation to providing culturally sensitive care. The tool is designed as a first step in developing cultural competence.

PDF available to download free of charge.

Format:

Website - educational tool

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Payment required - complete details

URL:

http://www.mmha.org.au/mmha-products/books-and-resources/cultural-awareness-tool-cat

Organisation:

Australian Government Department of Immigration and Citizenship (DIAC)

Australian Government funded telephone interpreting service Telephone: 131 450.

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. Interpreting services are provided free of charge in select circumstances. These include:
1. for non-English speaking Australian citizens or permanent residents when communicating with private medical practitioners providing Medicare-rebateable services and their reception staff to arrange appointments and provide results of medical CLs
2. non-profit, non-government, community-based organisations for case work and emergency services where the organisation does not receive funding to provide these services.

TIS National also provides the Doctors Priority Line free of charge. Telephone: 1300 131 450. Medical practitioners can use the Doctors Priority Line when providing services that are: claimable under Medicare;
in private practices; provided to non-English speakers who are Australian citizens or permanent residents.

Format:

Other - specify in comments field

Target audience:

Multidisciplinary

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/index.htm

Organisation:

Ethnic Communities' Council of Victoria Inc.

This document provides information and guidelines on cultural competence for anyone seeking to foster constructive interactions between members of different cultures. Cultural competence is extremely important for any individual or organisation wishing to operate professionally and effectively in a multicultural context.

PDF available free of charge.

Format:

Report

Target audience:

Health service administration

Accessibility:

Publicly available - no restrictions

Cost:

Free of charge

URL:

http://eccv.org.au/doc/CulturalCompetenceGuidelinesandProtocols.pdf

Organisation:

Springer

The ability to communicate effectively with cancer patients and their family members has been linked to patient satisfaction, reduced psychological morbidity, enhanced health and reduced clinician burn-out. This volume offers a description of the relevance of culture as a contextual effect that impacts the clinician-patient relationship. Topics addressed include: -Oncology care; -Quality of life issues; -Supportive survivorship; -Cultural differences in health care; -Multidisciplinary medical approaches.

Format:

Text book

Target audience:

Multidisciplinary

URL:

http://books.google.com.au/books?id=kHLlOePrWgYC

Organisation:

South Eastern Sydney Area Health Service

Comments:

Contains more than 2200 resource items from some 35 organisations – many of these are available in languages other than English. The CD ROM contains patient education information and clinical guidelines from well known organisations, include Australian cancer organisations.

Format:

CD-ROM

Target audience:

Multidisciplinary

URL:

http://www.sesahs.nsw.gov.au/intermulticult/products/cdr_video/primary_care/index.asp